Author: Amanda Bedell

Are you ready for the next phase of your business?

Posted on by Amanda Bedell

My business was running me.

If you’re anything like I was, your business is running you. The everyday struggles of a bakery employing 15 people and non-stop production almost killed me. I was beyond exhausted and wasn’t sure where to turn.

When I went searching for support, I was overwhelmed by the amount of tactical “solutions” recommended to get my business to the next phase. It seemed like everything was surface-level. I didn’t want the latest marketing trend, a social media calendar, or prompts for content, or dead-end financial management support.

I say this often, “You don’t know what you don’t know until you know what you didn’t know.” I know now that I needed someone outside my business to help me see beyond the day-to-day. A person with the financial know-how to examine and question current systems — someone that could get us beyond what I already knew. 

Does this resonate with you? Maybe you feel stuck and aren’t sure how to get to the next level. Or your business is growing but relies on you 24/7, and you don’t know how much longer you can take it.

Download my Profit Jolt book and we’ll also share a link to an email training series on how to build a profitable business. We’ll get you off the “hamster wheel” so your passion can fuel the world.

Let’s take care of you and your business.

This is how to Guarantee a rockin’ Q4

This is how to Guarantee a rockin’ Q4

Posted on by Amanda Bedell

Hello fellow rockstars,

I’m jumping in to talk about why this is the perfect time to start the 90-day Jumpstart. Why on earth would you do a program in the middle of the summer as we’re exiting a pandemic?

It’s natural for some businesses to slow down during the summer — pandemic or not. After talking to businesses in a variety of industries, it was clear to us this is the optimal time to embark on the 90-day Jumpstart.

We have one goal: to make Q4, rockin’ for you!

This summer, get everything lined up:

  • Hone in on marketing messaging that directly speaks to your ideal customer and market position systems using the three marketing fundamentals and the marketing equation.
  • Attract employees and onboard them in a way that you can rely on them during your most valuable season
  • Create efficiencies and systems that enable you to take Q4 and run with it.
  • We are exiting a pandemic. Yes! We need you to take care of yourself right now. Get out, enjoy friends and family safely, take a vacation… but, I want to see you participating and working ON your business rather than do it. I have a vision of someone logging in from a beach. Wouldn’t that be so cool?

What is the structure of the 90-day Jumpstart?

The reason why the program is structured the way it is, comes from an experience I had in 2017 when I was a part of the Goldman Sachs 10,000 Small Businesses (10KSB) program. It’s kind of like an accelerated MBA where they pair you up with businesses that have at least $150,000 in revenue and four or more employees. To say this program was life-changing for me is an understatement. It was so awesome to be surrounded by entrepreneurs that had the same issues that I did. All of our businesses were in different stages and different industries but experiencing the same things. The camaraderie that developed was amazing.

I made my big life choice of leaving my bakery business based on a relationship that I had with someone in my 10KSB class. They asked me, “why was I hanging on so tight to the business when you have so much more to do?” My point in sharing that is that these deep relationships could stick with you for a lifetime.

As a business owner, I know that it can get really lonely, especially when you’re working day-to-day with managing employees and you — we all — need someone to listen to us, to help us see blind spots, and support us through challenging choices. That’s why 90-day Jumpstart is structured in a very intimate way where we have, at most, eight people in each cohort. So go ahead, click on the 90-day Jumpstart link and fill out the application if this at all interests you at all. The next step is you and I sitting down (virtually) and talking for 30 minutes about your business — and it’s free.

If the summer one doesn’t work for you, still fill out an application if this feels like a fit. We offer the program year-round and can stay in touch when the next cohort is available. There’s nothing more that I love than to hear about what you are doing. The passion fellow business owners have for their businesses, customers, and employees are so cool to me.

I look forward to speaking with you! Thank you for jumping in, considering the possibilities of upgrading your lifestyle by sustainably growing your business, and creating the life you want.

Let’s dig in!

5 Strategies You Will Master By Signing Up For The 90-day Jumpstart

Posted on by Amanda Bedell

90-DAY JUMPSTART 

Are you asking yourself, why aren’t more customers buying from me? You invested in social media or a shiny new website but aren’t seeing conversions? Learn why your marketing doesn’t work and, more importantly, how to fix it NOW.

WHAT: 90-day Jumpstart is a structured virtual program where you will learn, practice, and implement a number of strategies that begin to grow your business immediately. Best of all, you’ll continue to see these strategies pay off for years to come.

After taking this course, you will never again ask yourself what you need to do and how to do it to increase sales, increase cash flows, increase efficiencies, or how to grow and attract dedicated staff.

Past participants have experienced 2x, 5x and even 15x growth in the first year these strategies were put in place.

HOW: You might be asking yourself, how is this possible?! You’ve likely been trying to get more customers forever but nothing sticks and you feel like you’re on a hamster wheel creating content with little to no engagement. Or, you’re getting engagement but not seeing sales. At the base of the 90-day Jumpstart, you’ll learn these strategies:

  1. Position your business in a league of its own
  2. Attract your soul-mate customer or client
  3. Attract and retain your ideal employees
  4. Increase your number of transactions
  5. Decrease your costs

WHO: Business owners in business a minimum of 2 years and generate $50,000 – $1.3M in revenue a year.

WHEN: The next cohort starts

Are you in? If it’s a hell yes! Fill out the application here >>

If you’d like to see more information, learn more here >>

Hiring – shift from filling a job to growing with a person

Posted on by Amanda Bedell

Like many, my first jobs were in the restaurant industry. Over time, I went from fast food worker to hostess, then to server and bartender. I rarely held a job longer than one year until I was 23 years old. 

This being my background — at my core — I know why employee development is not a top priority for owners or managers in high-turnover, entry-level jobs.

In 2012, when I launched my bakery  I was determined to have a food business that centered around people’s growth. I knew my employees wouldn’t be with me forever, but while they were, I wanted them to feel valued and heard, to have a sense of purpose. My bakery was just one step in their life-long adventure. I sincerely wanted my employees to grow up and out of my business and into higher-paying jobs.

My rationale was that if I created an ecosystem that values people, they would help my business both in the short and long term. Let me provide a few examples of how:

  • valued employees give better customer service thus they affect your conversion rate and number of transactions
  • positive morale increases productivity
  • turnover negatively affects your profitability
  • post-employment you have a loyal customer
  • post-employment you have a trusted referral source

At the base of growing this people-forward work environment was CliftonStrengths (previously StrengthsFinder). A friend of mine introduced me to CliftonStrengths and since then, I’ve spent more time working on what I love and more time hiring people to work in areas I don’t love. 

I grew my team from one employee to 15 and the fundamental reason why I implemented this in my business was to have a common language for us all.  Here’s a sample of what I gained from implementing CliftonStrengths in a bakery setting:

  • A common language to talk about strengths/blind spots (weaknesses).
  • A deep understanding of my own talents and how to leverage the talents of my team to minimize my blind spots.
  • A focus on coaching the employee on how their talents fit into their job and how to leverage the talents of the team to support their blind spots.
  • Knowing how to thoughtfully reward an individual for their work.
  • Developing a growth-focused relationship with employees.
  • Lower turnover rate even in a high-turnover industry.

And believe it or not, there’s much more!

From there, we can create a process around employee onboarding and check-ins that support employee development professionally and personally. All these systems save you money, increase your business’s capacity for growth, and will set-up your company as the desired place to work in your industry.

This all starts with you. Let’s dig in!

Kick start your marketing

Posted on by Amanda Bedell

In Reid Hoffman’s podcast Masters of Scale, he interviewed Brian Chesky from Airbnb and they talked about something that has stuck with me since I heard the segment in 2017, “If you want your company to truly scale, you have to do things that don’t scale.”

Today, I’d like to share three things I did to get (and keep) my first customers.

  1. Meet your customers in person: You must meet with customers/clients in person whenever possible. I understand that is challenging but remember the potential connections in-person meetings cultivate, otherwise, there’s always Zoom or Skype. You will learn so many valuable insights from this person’s attention that will carry you and your company to the future.
  2. Follow-up letter: When was the last time you got a piece of mail that was unexpectedly delightful? It’s been a minute for me (read: never). Your first customers want to feel valued and respected. Consider taking a moment to send a follow-up letter personalized with what you talked about and to thank them for taking the time to meet with you.
  3. Phone call: I hear you! No one calls anyone anymore. But, use the phone to share an article or something that triggered you to think of them, and that customer will be loyal forever.

A word of caution: None of these tactics will work if you don’t have a quality product or service to back you up.

Here are the key steps for putting together your start-up marketing tools:

  • Research potential customers, buyers, competitors, and their preferred methods of distribution.
  • Talk to potential customers! Surveys, polls, prototypes – take a hard look at your product from a customer’s perspective and see what it needs to be successful.
  • Follow up with your 3-step process from above.
  • Develop systems for contact follow-through, quality control standards, and customer service.
  • Keep lines of communication open with customers and build on your current relationship, possibly increasing future purchases.

“If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own.” — Henry Ford, founder of Ford Motor Company.

I hope this lesson helps you put together a start-up marketing plan that can sustain and grow your business far into the future. The tools offered in our free training videos offer more of these strategies.

Stop wasting your resources!

Posted on by Amanda Bedell

Think about authentically attracting your ideal customer without wasting money on the latest social media platform. The fundamental questions you have to ask yourself are:

  • What do people really want to buy from me? 
    Once you figure this out, you will know who is more predisposed to purchase your product or services (your ideal customer avatar).
  • What related products are they already buying?
    Think about other businesses that serve the same customers.

Together, you can create an ecosystem that supports customers and makes it easy for them to purchase from all of you. 

The basic concept is this; you want to find existing businesses who have the customer profile that you’re looking for.

Once you do, strike up a relationship with those business owners to work out an incentive for customers to purchase from all your businesses.

As a result, you have an audience to market to and the other business owners generate added value from their current customer base.

So, how do you figure this out and become a success? There is a great formula from brilliant business strategist Jay Abraham you can follow.

LV = (P x F) x N – MC

Here’s what it all means:

  • LV = the lifetime value of a customer
  • P = the average profit margin from each sale
  • F = the number of times a customer buys each year
  • N = the number of years customers stay with you
  • MC = the marketing cost per customer (total costs/number of customers)

Once you know how much you need to spend, you will know how much of an incentive you can offer a business to help attract new customers.

Here’s your step-by-step process:

  1. Find companies that already have the customer base you are looking for.
  2. Negotiate an incentive for them to share that customer base with you.
  3. Focus your marketing resources on this group of customers.

If you need help working through this process, check out our free online educational videos for the most comprehensive system of marketing tools and resources.

Educate your customers

Posted on by Amanda Bedell

You may be thinking to yourself, “Educate them about what?”

Entrepreneur and documentary filmmaker, Jia Wertz, says it better than I ever could in the opening sentence of her Forbes article, “Majority of customers visit your website or your brick-and-mortar only one time. Think about that.”

She goes on to explain that we’re spending all that money to get people in and we get one shot. Consider this, many businesses focus solely on attracting new customers, but I encourage you to spend a good chunk of your time retaining current and former customers. I know it feels like a no-brainer but so few businesses create a system to bring back people who already know you and have bought from you.

Take the time to market and sell new products to your old customers and less time trying to sell old products to new customers and you will see a drastic change in your sales, customer quality, and branding position.

Here are key elements to use to retain your current customers:

  • Stay in contact: This means by phone, email, e-newsletter, in-person, and by carrier pigeon if you have must (lol)!
  • Post-Purchase Assurance: This means you need to follow up with customers. They need to feel supported for what they purchased. How many times have you purchased a product, then felt completely abandoned? Something as simple as a ‘Thank You’ note with your contact or customer service information can go a long way in retaining a great customer.
  • Deals & Guarantees: Always offer your current customers the best deals and guarantees you have. Show them you appreciate their business or even come up with a club specifically to reward loyal customers. You can also do this with a preferred pricing option.
  • Integrity: Using good business practices and simply upholding integrity, dignity, and honesty go a long way with customers. Let’s face it, there’s a lot of swindling with substandard product out there, and the safer and more confident you make your customers feel, the more they will trust you. That makes for an amazingly supportive and loyal customer.

There are three cornerstone ideas to a successful business:

  1. Quality product/service
  2. Offering useful products/services that solve a problem for or enhance the life of a customer
  3. Offer content your customers find interesting

Use this approach of educating your customers and offering them real information and insight and you will be rewarded with loyalty and success.

Stop wasting all your time on new prospects while your current customers fall by the wayside.

Legendary business strategist, Jay Abraham says, “Your best prospects are your existing customers. If you’ve been putting all your marketing efforts into acquiring new customers, stop and diverts some of your resources into reselling, upselling, cross-selling to those same customers. In every way possible – through package inserts, regular mailings, special offers – stay in touch with those customers and get them used to buying from you.”

Remember, you can access free support by signing up for our training videos. The videos can help you harness techniques to educate your customers and watch their lifetime value go up and your revenues pay off many-fold.

Lessons I learned from the Kardashians

Posted on by Amanda Bedell

  1. You may be asking yourself, “Why is she mentioning the Kardashians on her business website?” I promise, it fits in beautifully with the subject of shameless self-promotion. Love it or hate it — entrepreneuriship is all about self-promotion.

Consider some of the celebrities we all know like the Kardashians: Oprah, Drew Barrymore, Gwyneth Paltrow, and LeBron James, to name a few. They’re all natural promoters of what they have to offer the world.

Here are lessons I learned from the Kardashians:

  • Position. Position yourself around people who can make a difference in your life. Ask yourself, “Who can I meet today who will make a difference in my success?” Maybe go a step further and remind yourself by writing it in big, bold letters on your bathroom mirror.

Also, consider:
– Who can help me meet my goals?
– Is it a prospective customer/client? A colleague with contacts? An association with key members who may become prospects?

Don’t settle into interacting with the people who are the easiest to access. You need to reach outside your comfort zone and there you’ll find a wealth of new connections that can facilitate great success.

  • Style. No, this doesn’t mean you need to wear CHANEL to bring in more business (though let’s be honest, look at this bag! W.A.N.T.). What this really means is differentiate yourself from competitors. What makes you memorable with customers? If you meet people and they don’t remember you once you leave the room, you have a problem. Consider subtle changes to your:
    – Business cards
    – Company messaging
    – And, tighten up your elevator pitch to make a bigger impact.

  • Repetition. This is the third trait of natural promoters. You can’t say it once and leave it at that. Successful self-promoters say it as many times as they need to until they get a response, then they say it again. You may have to make multiple impressions on those you are networking with in order to build brand awareness. Repetition directly impacts positioning. Once you find people to network with, reach out and find hundreds more who can help with your success.